Refund & Exchange Policy

We want you to be fully satisfied with your purchase. If you receive a damaged, defective, or incorrect item, you can request a refund within 7 days of delivery.

Refund Conditions

  • Item must be unused and in original packaging
  • You must provide proof (photo or video)
  • Refunds are not applicable for size issues, used/worn items, or sale items

Refund Process

  • Email us at totofits2@gmail.com with your order number and issue details
  • If approved, your refund will be processed within 7 working days
  • Refunds are issued to your original payment method or via bank transfer

Exchange Policy

We offer exchanges if you receive a wrong size or defective product. You must request an exchange within 7 days of delivery.

Exchange Conditions

  • Product must be unused and in original packaging
  • Exchange is valid for size or defective item only
  • Exchanges are not applicable on sale items or used products
  • Customer will bear the return shipping cost for size exchanges

How to Request an Exchange

  • Email us at totofits2@gmail.com with your order number and reason for exchange
  • Attach clear photos if the item is damaged or incorrect
  • Once approved, we’ll ship your replacement within 3 to 5 working days